General Insurance Agents’ Federation Integrated (GIAFI) — Membership Portal
Last updated: September 15, 2026
This Refund & Cancellation Policy applies to membership applications and payments made through the GIAFI Membership Portal, and forms part of our Terms & Conditions.
This policy applies equally to every membership plan offered on the portal — Annual Membership (₹500 per year), Lifetime Membership (₹8,000 one-time) and Platinum Membership (₹15,000 one-time). The same cancellation and refund framework applies to all three plans; there are no separate refund terms for any individual plan.
Membership fees are collected for processing and verification of membership applications. Payment does not by itself constitute approval or confirmation of membership. Membership is subject to verification and approval by GIAFI, and benefits, the membership ID and the membership card are provided only after approval.
Membership fees are generally non-refundable once paid, because they are collected to process and verify your application. This is consistent with our Terms & Conditions.
A refund may nevertheless be permitted or approved in the circumstances set out in this policy — including an eligible duplicate or failed transaction, or where GIAFI approves a refund after cancelling an application before approval.
An applicant may request cancellation of an application before membership approval by contacting GIAFI using the contact details below. Please quote your Application ID (shown on your application or receipt) so that we can locate your application.
Once a membership has been approved and activated, cancellation is not normally available, since the membership and the issued membership documents are already in effect.
Where a refund is permitted or approved, the eligible amount is refunded to the original payment method used for the transaction. Refunds are made only to the person who made the payment, and after verification of the transaction.
Approved refunds will normally be initiated within 7 business days of approval. The time taken for the amount to appear in your account may depend on your bank or payment service provider.
If you have been charged more than once for the same membership application, the duplicate amount may be refunded after verification.
If a payment appears unsuccessful but the amount has been debited, the transaction will be verified before any further payment is requested or any refund is processed. If the payment is later confirmed, your application continues without any further payment; if it cannot be confirmed, the eligible amount is refunded.
For refund or cancellation queries, please contact GIAFI:
General Insurance Agents’ Federation Integrated (GIAFI)
Email: [email protected]
Phone: +91 63096 56333
Website: https://giafi.org.in/
GIAFI reserves the right to update this policy from time to time. Any updated version will be published on this page.